As an international student, you need a loan to keep your study going, that’s why is better to apply for the US federal student loan servicer. The student loan servicers help in the repayment process and which servicer controls your federal student loans.
A Loan Servicers is a company that helps to handle the billing and other services on your federal student loans on their behalf, at no cost to the student. The Loan Servicer ensure to work with the student on repayment options (such as income-driven repayment plan and loan consolidation) and will assist you with other task related to your federal student loans.
You need to make sure that your contact information is up to date so your Loan Servicer can contact you to stay on track with repaying your loans. If your circumstances change at any time during your repayment period, your loan servicer will be able to help.
Loan Servicer Assignment
We will assign your loan to a loan servicer after your loan amount is first disbursed (paid out). Your loan servicer will contact you after that.
Identifying Your Servicer
The following are loan servicers for loans that the U.S Department of Education (ED) owns. To find out who your loan servicer is,
- Make sure you log in to your Studentaid.gov dashboard and scroll down to the “My loan servicers” section. Please type in your valid student loan login details. Click here to apply for a 2021 student loan in the US
- Call the federal student aid information center (FSAIC) at 1-800-433-3243.
Whom to Contact for Loan Information Or Apply For US Federal Student Loan Servicer
If your loan is for the current or upcoming school year, kindly contact your school’s financial aid office directly for information about the following steps
- loan status,
- the timeframes for canceling all or part of your loan or loan disbursement, and
- loan disbursement amounts and timing.
Only your school’s financial aid office can provide this information.
If your loan was disbursed in a past school year and you’re still in school, keep your contact information up to date with your school and contact your loan servicer when you
- drop below half-time enrollment, or
- stop going to school.
If you’re no longer in school, contact your loan servicer when you
- change your name, address, or phone number;
- need help making your loan payment;
- have a question about your bill; or
- have other questions about your student loan.
Contact for Loans Not Owned by ED
If you have Federal Family Education Loan (FFEL) Program loans that are not owned by ED, contact your servicer for details about repayment options and tools. Not sure who your servicer is? Visit your account dashboard and scroll down to the “My Loan Servicers” section.
If you have Federal Perkins Loans that are not owned by ED, contact the school where you received your Federal Perkins Loan for details about repaying your loan. Your school may be the servicer for your loan.
If you have HEAL Program loans and you’re not in default, contact your loan servicer for help with account-related questions. Use the contact information your loan servicer provided to you. Not sure who your servicer is? Look for the most recent communication from the entity sending you bills for your loan payments.
If you have HEAL Program loans and you’re in default, contact the Debt Collection Center for help with account-related questions:
For mail sent via U.S. Postal Service:
- Accounting Services, Debt Collection Center
7700 Wisconsin Avenue, Suite 8-8110D
Bethesda, MD 20857
For mail sent via UPS or FedEx:
- HHS Program Support Center
Accounting Services, Debt Collection Center
Mailstop Seventh Floor
7700 Wisconsin Avenue, Suite 8-8110D
Bethesda, MD 20814
Understanding Loan Transfers
How to Apply For US Federal Student Loan Servicer
In some cases, we need to transfer loans from one servicer to another servicer. If we transfer your federal student loans from one servicer to another servicer, your loans will still be owned by ED. The “transfer” to another servicer simply means that a new servicer will provide the support you need to fully repay your loans.
Here’s what you should expect if your loan is transferred to a new servicer:
- You will receive an email or a letter from your assigned servicer to inform you about the transfer.
- You will receive a welcome letter from the new servicer after the new servicer receives your loans. This notice will provide you with the contact information for the new servicer and inform you of actions that you may need to take.
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- All of your loan information will be transferred from your assigned servicer to your new servicer, but you may only be able to see online information that covers the period since your new servicer took your loans over.
- There will be no change in the terms of your loans.
- Your previous loan servicer and new loan servicer will work together to make sure that all payments you make during the transfer process are credited to your loan account with the new servicer.
After you receive the welcome letter from your new servicer, you should do the following:
- Begin sending your loan payments to your new servicer. If you use a bank or bill paying service to make your loan payments, update the new servicer’s contact information with the bank or bill paying service.
- Follow the new servicer’s instructions for creating an online account so that you can more easily communicate with the new servicer and keep track of your loan account. Learn more on how to apply for Ph.D. study loans 2022/2023 – check eligible for a postgraduate doctoral loan
Avoid Paying for Federal Student Loan Assistance
You don’t have to pay to receive help with loan services such as consolidating your federal student loans or applying for an income-driven repayment plan.
If you are contacted by a company asking you to pay “enrollment,” “subscription,” or “maintenance” fees to enroll you in a federal repayment plan or forgiveness program, you should walk away.